By approving and signing your quote, you (the Client) confirm that you have read and agree to the terms below. You also acknowledge receipt of the Home Repair: Know Your Consumer Rights brochure, as required by Illinois law.
Payment
Payment Schedule
Payments are structured based on the estimated project total:
| Project Value | Deposit | Progress Payment | Final Balance |
|---|---|---|---|
| Up to $999.99 | 50% | — | Remaining balance |
| $1,000 – $9,999.99 | 45% | 45% | Remaining balance |
| $10,000+ | Custom | Custom | Custom |
Check payments: A 75% deposit is required. The progress payment (if applicable) is waived, and the remaining balance is due upon completion.
Projects over $10,000: A custom payment schedule will be agreed upon prior to the start of work.
Deposit
The deposit is due immediately upon signing and is required to schedule your project. Deposits must be submitted manually through Jobber’s online payment platform using a credit or debit card.
Payments During the Project
A valid credit or debit card must remain on file for the duration of the project. The card used for the deposit will be placed on file automatically. You may update your card at any time through the Client Portal. Work may be paused if no valid card is on file.
For projects of $1,000 or more, a progress payment is due 1–2 scheduled business days before project completion, or once work is more than 50% complete; whichever comes first, at Fix It People’s discretion. This payment is processed automatically to the card on file, with a reminder email sent in advance.
Final Invoice
A final invoice is issued within 1–2 business days of project completion. Payment is due upon receipt and may be submitted via credit card, debit card, or ACH. If payment is not received within 48 hours of the invoice date, the balance will be automatically charged to the card on file.
Note: Unpaid final balances will void all warranties.
Pricing & Estimates
How We Estimate
We provide free virtual estimates whenever possible. In some cases, an on-site assessment may be required depending on project size, accessibility, complexity, or situations where photos and videos do not provide enough detail for an accurate quote.
If we determine after assessment that the requested work cannot be completed, you may still be responsible for the cost of the inspection or consultation. Any approved deposit may be credited toward the repair cost if you move forward with the recommended work.
Fixed vs. Hourly Labor
Fixed-rate projects: Pricing remains unchanged unless hidden conditions, client-requested changes, or additional repairs outside the original project scope are discovered during the course of work.
Hourly-rate projects: Our hourly labor minimum is billed in scheduled time blocks and may include preparation time, travel coordination, project setup, cleanup, material sourcing, documentation, and post-project administrative processing.
Materials
Most estimates include a projected material allowance. Final material totals are based on the actual products purchased and used during the project. While we work hard to provide accurate estimates, prices may vary depending on product availability, brand selection, supplier changes, or upgraded material requests.
Certain specialty products, custom-order materials, disposal expenses, permits, or equipment rentals may require additional billing beyond the original estimate. Materials purchased by Handie-Man Home Solutions may include a standard markup for sourcing, transport, coordination, and warranty handling.
Scope Changes & Removed Line Items
If portions of approved work are removed after scheduling, a partial cancellation charge may still apply. Our scheduling system reserves labor blocks specifically for your project, and sudden removals may impact technician availability and business operations.
Additional work requests made after project approval may require updated pricing, revised scheduling, or supplemental invoices. Any significant scope changes will always be reviewed and approved before additional work proceeds.
Inspection Report Reviews
Reviewing third-party inspection reports, repair lists, or property documentation may require additional administrative review time. Due to the time involved in evaluating external reports and coordinating repair recommendations, a separate consultation fee may apply.
Important: Please review your estimate carefully before approval. If a task, repair, material, or request is not specifically listed within the estimate, it should not be assumed to be included unless otherwise stated in writing.
Change Orders
If hidden conditions, unexpected damage, or additional requested work expands the original project scope, a Change Order may be issued for approval before additional work proceeds. A Change Order acts as a formal approval document and becomes part of the overall project agreement.
Once approved, payment may automatically process to the payment method on file the same business day, unless one of the following situations applies:
- The updated Change Order amount exceeds the original approved estimate total.
- The Change Order exceeds $1,000 in additional project value.
In these cases, a reduced payment equal to 50% of the approved Change Order amount may be processed first, with the remaining balance following the project’s standard payment schedule and completion terms.
Clients paying by check may experience temporary scheduling pauses until approved Change Order payments have been received and verified. Additional scheduling adjustments may occur depending on project size, technician availability, and material ordering requirements.
Rescheduling & Cancellations
Rescheduling
All scheduling updates or rescheduling requests must be communicated directly through your assigned Project Coordinator during standard business hours. Changes are not considered confirmed unless officially acknowledged by our scheduling department.
| Project Value | Notice Required | Late Rescheduling Fee |
|---|---|---|
| Under $1,000 | 2 business days | Lesser of: deposit paid or $195 flat fee |
| $1,000+ | 3 business days | Greater of: 20% of deposit or $195 flat fee |
Rescheduling fees may also apply if project timelines are interrupted after work has already started. These scheduling charges help cover technician labor reservations, lost production time, project coordination, and schedule disruption costs.
If work must be delayed because required information, approvals, HOA documents, water shutoff coordination, or client preparations are incomplete, standard rescheduling fees may still apply depending on the situation.
Additional return visits requested outside the original project scope may also be subject to minimum service charges depending on travel distance, technician scheduling, and project size.
Cancellations
If a project is canceled before a confirmed start date has been scheduled, eligible deposits may qualify for a full refund depending on material purchases, preparation costs, and scheduling commitments already made.
If cancellation occurs after project scheduling has been finalized, refund eligibility may depend on the amount of notice provided before the scheduled project start date.
Deposits may become partially or fully non-refundable if scheduling notice requirements are not met, materials have already been purchased, technicians have been assigned, or project work has already begun.
Client Responsibilities
To help ensure projects run safely, efficiently, and on schedule, clients are responsible for preparing the work area prior to technician arrival whenever possible.
- Provide any required HOA approvals, building paperwork, parking instructions, elevator reservations, or water shutoff coordination before the scheduled project date.
- Remove wall décor, televisions, fragile items, electronics, valuables, furniture, and sentimental belongings from active work areas whenever possible.
- Ensure walls, molding, flooring, cabinets, and surrounding workspaces are reasonably accessible and free from excessive dust, clutter, or debris.
- Provide a staging area for tools, ladders, materials, and equipment needed throughout the project duration.
- Submit paint colors, finish selections, hardware choices, or specialty material decisions within the requested scheduling timeframe.
- Confirm that any client-supplied materials are delivered and available onsite before the scheduled work date begins.
- Maintain safe indoor working conditions including electricity, plumbing access, lighting, ventilation, heating, or cooling as reasonably necessary.
- Keep pets properly secured and ensure technicians have safe access to all approved work areas during project hours.
- Provide access to at least one working restroom for technicians during full-day or multi-day projects whenever possible.
Failure to properly prepare the workspace may result in project delays, reduced efficiency, additional labor charges, or scheduling adjustments. Handie-Man Home Solutions is not responsible for damage to personal belongings that remain inside active work areas during construction.
Workmanship Guarantee
Handie-Man Home Solutions stands behind the quality of our workmanship and installation services. We provide a workmanship guarantee that covers defects directly caused by our labor, subject to the terms, limitations, and conditions outlined below.
What’s Covered
This workmanship guarantee applies specifically to defects resulting directly from the way approved work was performed by our technicians. Covered issues generally include failures in installation quality, improper assembly, or labor-related defects that can be clearly connected to our completed work.
Coverage applies only to workmanship-related concerns and does not extend to manufacturer defects, product failures, environmental conditions, or unrelated structural issues beyond our control.
Timeframes
- Visible or cosmetic workmanship concerns should be reported within 30 days of project completion whenever possible.
- Concealed workmanship-related defects must generally be reported within 1 year of the completed service date.
- Delayed reporting may limit warranty eligibility if the condition has worsened due to continued use, additional damage, or lack of maintenance.
What’s Not Covered
The workmanship guarantee does not apply to the following situations:
- Product, material, or component defects covered by separate manufacturer warranties.
- Damage caused by moisture intrusion, leaks, humidity, water damage, settling, shifting, or structural movement.
- Pre-existing conditions discovered during or after work completion.
- Normal aging, standard wear and tear, fading, cracking, or seasonal movement.
- Damage caused by misuse, neglect, abuse, accidents, impact damage, or improper maintenance.
- Repairs, alterations, or modifications performed by anyone other than Handie-Man Home Solutions after project completion.
How to Make a Claim
To report a workmanship concern, clients should contact Handie-Man Home Solutions directly within the applicable warranty timeframe. Photos, videos, invoices, and project details may be requested to help evaluate the issue.
If the issue is determined to fall within the workmanship guarantee, we may choose to repair, replace, or otherwise address the affected area at our discretion. Warranty coverage does not include monetary reimbursement, project refunds, hotel expenses, loss of use, or other indirect damages.
This workmanship guarantee is non-transferable and applies only to the original client and original service address associated with the approved project.
Note: Failure to pay outstanding project balances or final invoices may void all workmanship warranty coverage.
Appliance Disclaimer
Handie-Man Home Solutions is not responsible for appliance failures unrelated to the direct services performed by our technicians. Certain appliances, fixtures, or systems may already be aged, fragile, outdated, improperly installed, or near the end of their expected lifespan before work begins.
If appliances or fixtures must be disconnected, moved, adjusted, or temporarily relocated to complete approved work, we are not liable for unrelated failures, internal defects, or hidden wear-and-tear conditions that become noticeable afterward unless there is clear evidence of direct technician-caused damage.
We also do not provide warranty coverage for appliances, electronics, or equipment no longer protected under a manufacturer warranty, extended warranty plan, or service contract.
Promotions & Refunds
Promotions
Promotional pricing and discounts may apply only to qualifying projects that meet minimum project value requirements. Promotional offers are typically intended for newly submitted quote requests and may not apply retroactively to previously approved estimates or already scheduled projects.
Discounts generally apply only to the originally approved project scope. Additional work requests, change orders, upgraded materials, specialty labor, permit costs, or client-requested modifications may not qualify for promotional pricing adjustments.
Promotional campaigns, seasonal offers, referral discounts, or limited-time pricing may be modified, paused, or discontinued without notice at the discretion of Handie-Man Home Solutions.
Refunds
Approved refunds are generally returned to the original payment method whenever possible. Depending on payment processor requirements, refunds may occasionally be completed in multiple transactions rather than a single payment.
Processing timelines vary depending on your financial institution, card provider, ACH processor, or banking network. While many refunds are processed within several business days, final availability of funds may depend entirely on your bank or payment provider.
Deposits, scheduling fees, purchased materials, permit costs, specialty orders, completed labor, and administrative charges may be non-refundable depending on the project stage, scheduling commitments, and work already performed at the time of cancellation.
Non-Solicitation
Clients agree not to directly hire, solicit, contract, or otherwise engage technicians, subcontractors, or team members employed or assigned by Handie-Man Home Solutions for private work outside the scope of this agreement.
All future service requests involving our personnel should continue to be scheduled directly through Handie-Man Home Solutions. Unauthorized side agreements may interfere with licensing, insurance protections, scheduling systems, warranty coverage, and project accountability.
Clients additionally agree to indemnify and hold Handie-Man Home Solutions harmless against claims, damages, losses, or liabilities arising from unauthorized direct engagement with our technicians or subcontractors outside official company scheduling procedures.
Violation of this policy may result in termination of warranty protections, refusal of future service, and additional legal remedies where applicable.
Affiliate Disclosure
Handie-Man Home Solutions may occasionally recommend third-party tools, products, materials, suppliers, or service providers that we believe are relevant to a client’s project needs. Some of these recommendations may include affiliate relationships or referral partnerships.
If a client chooses to purchase products or services through one of these referral or affiliate links, Handie-Man Home Solutions may receive a commission or referral fee at no additional cost to the client.
Recommendations are based primarily on professional experience, product familiarity, supplier reliability, material availability, and project suitability. Clients remain fully responsible for independently reviewing all third-party products, warranties, pricing, and purchase decisions before proceeding.
Additional Terms
Clients who authorize work on behalf of a property owner, landlord, tenant, management company, HOA, family member, or third party are responsible for ensuring all involved parties understand and agree to the applicable project terms, estimates, scheduling conditions, and payment responsibilities.
Handie-Man Home Solutions may rely on the information, approvals, and authorizations provided by the individual requesting service. We are not responsible for disputes between property owners, tenants, contractors, or unrelated third parties regarding project approval, billing responsibility, or access permissions.
Additional project-specific requirements, supplier delays, permit approvals, weather conditions, material shortages, labor availability, or unforeseen structural conditions may impact project timelines and scheduling expectations beyond our reasonable control.
Continued approval of estimates, deposits, invoices, scheduling confirmations, or project continuation may constitute acceptance of these additional terms and conditions.